Frequently Asked Questions
Everything you need to know about the VIOLET GREY shopping experience.
What is the VIOLET CODE?
The VIOLET CODE is our rigorous testing process. Every product we carry has been vetted by Hollywood’s leading makeup artists, hairstylists, and dermatologists to ensure it meets our standards of excellence.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also view your order status by logging into your VIOLET GREY account.
What is your return policy?
We accept returns on most new or gently used items within 30 days of purchase. Please note that certain sets or limited-edition items may be marked as final sale.
Do you offer international shipping?
Yes, VIOLET GREY ships to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
Are your products authentic?
Absolutely. VIOLET GREY is an authorized retailer for every brand we carry, ensuring that you receive 100% authentic products directly from the manufacturers.
Can I get personalized beauty advice?
Yes, our VIOLET GREY curators are available to assist you with personalized product recommendations and beauty routines. You can reach out via our contact page for a consultation.