Returns & Exchanges

VIOLET GREY offers a curated selection of the finest beauty products, and we want you to be completely satisfied with your VIOLET CODE-approved purchase. If you are not satisfied, we accept returns of unopened and lightly used products within 30 days of the delivery date.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your items in the original VIOLET GREY packaging.

• 3.
  Ship the Package

  Drop off your return at any authorized carrier location. Please ensure the package is scanned to initiate the tracking process for your refund.

• 4.
  Receive Your Refund

  After our team inspects the returned items to ensure they meet our quality standards, a refund will be issued to your original payment method within 5-10 business days.